1. About platform
Welcome to TozheBot
What TozheBot Is
TozheBot is a platform for creating and managing AI agents that help automate user communication and everyday business processes.
With TozheBot, you can create AI agents with custom instructions, connect knowledge bases, configure tools, and integrate agents into your existing communication channels.
Agents can answer user questions, help people find information, assist customers, handle support requests, and perform other tasks within their configured capabilities and permissions.
Instead of developing a separate bot for every task, you can use a single platform to create and manage multiple AI agents.
Before starting work create your first account. After that, you will be able to create your AI employees:
What Can You Do with TozheBot?
Automate Customer Support
Create AI agents that answer frequently asked questions, use information from your documentation, and help users resolve common issues.
Work with Knowledge Bases
Connect websites, documents, and other information sources so that agents can generate responses based on your company's materials.
Communicate with Users Across Multiple Channels
Use available integrations to interact with users through your website and supported messaging platforms.
Automate Sales and Lead Management
Configure agents to provide initial consultations, qualify inquiries, collect the necessary information, and forward potential customers to your sales team.
Create Specialized AI Employees
Configure individual agents for different tasks, define their instructions, choose their available tools, and organize their work around your team's processes.
How TozheBot Works
The platform is built around several core components.
AI Agent — an entity that interacts with users and performs assigned tasks according to its configured instructions.
Instructions — rules that define the agent's role, communication style, workflow, and limitations.
Knowledge Base — a source of information that an agent uses to prepare responses.
Tools and Integrations — additional capabilities that allow agents to interact with connected services and perform supported actions.
Communication Channels — the points of interaction between agents and users, such as a website widget or a supported messaging platform.
Analytics and Management — tools for monitoring agent performance, evaluating results, and adjusting agent behavior.
The availability of individual features depends on your configuration, connected integrations, and subscription plan.
Who Is TozheBot For?
The platform can be used in a variety of scenarios:
- Customer Support: Answer common questions and help users get the most out of your product.
- SaaS and IT Products: Provide assistance with product documentation, features, and troubleshooting.
- E-commerce: Answer product questions and help customers choose the right items.
- Gaming Projects: Assist community members and answer questions about game rules, mechanics, and documentation.
- Sales and Marketing: Handle initial inquiries and qualify potential customers.
- Internal Operations: Help employees find information and work with company documentation.
Important Considerations
AI agents generate responses based on the available context, connected information sources, and configured instructions. They may make mistakes or lack sufficient information to answer a question accurately.
For critical use cases, we recommend validating response quality, limiting the actions available to each agent, and providing a way to escalate complex or ambiguous requests to a human.
TozheBot helps you build AI agents tailored to your needs — from answering questions to automating individual business processes. You define each agent's purpose, provide the knowledge it needs, and configure the capabilities required for its work.