3.5. Widgets

Website Widget

The widget is a ready-made chat for your website where users can contact an agent or operator in real time. Your agent is always the first to respond within the widget. If they are unable to answer a question or perform a requested action, they will attempt to transfer the conversation to an operator.

Widget configuration

To setup and manage your widgets you can open the corresponding section of the control panel. There, you can create, delete, and edit current widgets.

In the general settings, you can specify the widget name and its unique identifier, as well as assign an agent:

In the appearance settings, you can select the primary color and specify the widget position, welcome message, and window title:

After creating the widget, you will receive the code to embed on your website:

In the final section, you can specify a list of domains from which the widget will operate.